To help you find your bank, after choosing to add a payment account to your Open Banking Hub profile, you will be taken to the screen with all providers/banks we support in the UK. On this screen you will:

• Select your payment account provider
• If your payment account provider is not on this list, type their name in “Search for UK bank”
• If your payment account provider appears, select it

If you still can’t find your payment account provider, it may be because they don’t offer a regulatory compliant API (used to securely connect third party providers to banks). In this case it is best to contact them directly about this.

Another possibility is that the payment account provider does offer a regulatory compliant API, but we have not built a connection to it yet or that we are working on creating the infrastructure to make the institution available to users.

Alternatively, there may be a temporary technical issue with the connection to the payment account provider – in which case, we recommend trying again later.

For any issue with finding a payment account provider or entity that works through our platform, please contact SpiirUK_Support@mastercard.com for assistance.