There can be several different reasons why a transaction is “missing” or does not show in your list of transactions, such as:

• Your payment account provider is experiencing problems with sending information to your account
• Your payment account provider has not processed the transaction yet – some have a time delay connected to them (such as international money transfers)
• Transactions can sometimes be missed due to a time delay in the change of the transaction status from pending, to cleared, to processed
• Your payment account provider is currently offline or experiencing technical difficulties
• Your payment account is not synchronised with your Hub profile
• It has been more than 90 days since you last logged in to your Hub profile (legislation requires users to log in for security reasons)
• The API you are using has a specific feature preventing the transaction being displayed

There are several solutions you can try:

• You can reconnect your payment account
• You can update your account, resulting in a synchronisation between your payment account information and your payment account provider
• If you are asked to log in and go through the authentication process again, this might be because it has been 90 days since your previous authentication. We are required by law to do this every 90 days to ensure the safety and security of your profile
• Log completely out of your Open Banking Hub profile and then log back into the Hub

If these attempts do not work, we suggest you ask the payment account provider you use to have a look at your account. You are welcome to contact us and ask for assistance at SpiirUK_Support@mastercard.com